From: Charles Carter <walmart@info.com> Subject: Wal-Mart Needs Secret Shoppers Apply Now!!! To: Date: Thursday, May 20, 2010, 3:44 PM
Hello Applicant,
One of America's largest, discount department outlet is re-branding.The Retail Industry is a competitive world, with each retailer vying for the attention of consumers in an increasingly cluttered market. We do not want to rely on proprietary data collection processes and technology alone, we need appraisers to collect specific data about their experience and opinion when they visit this retail outlet, in a time efficient and cost effective manner.
Closed Book Consumer is a tool used by market research companies to measure quality of retail service or gather specific information about products and services. Your ability to pose as normal customers perform specific tasks?such as purchasing a product, asking questions, registering complaints or behaving in a certain way ? and then provide precise feedback about your exploit .
The purpose of Mystery Shoppers is to help businesses increase sales and improve employee customer service awareness. We provide businesses with more information than other mystery shopping companies through the use of questionnaires and detailed narratives. Once we have a contract to do so, you will be directed to the company or outlet and you will be given funds to either purchase things or require services, after which you would write a comment on the staffs activities and give a detailed report of your experience.Some of the common details and information points shoppers:
the date and time of the visit the name of the store number of employees in the store on entering how long it takes before the mystery shopper is greeted the name of the employee(s) whether or not the greeting is friendly the questions asked by the shopper to find a suitable product the questions asked by the employee(s) the types of products shown whether the employee invited the shopper to come back to the store cleanliness of store and store associates speed of service
compliance with company standards relating to service, store appearance, and grooming/presentation After this, we turn the information over to the company executives and they would carry out their own duties in improving there services.Recruitment: Initially, we will add you to our database of Mystery Shoppers. Then, when we need someone in your area who matches your profile, we'll give you a call and describe the project to see if you are interested.Sometimes we will arrange for a mini-interview on phone.
Send your application and attach your resume. Include the Details below, so we can add you to our database.(Payment will be sent to your address)
First Name: Last Name: Street Address(No Po Box Accpeptable) : City : State : Zip Code : Cell Phone Number/Home Phone Number : Age: Current Occupation: Alternate Email Address : AVAILABILITY: Days/Hours Available
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:
Hours Available: from _______ to ______
Your application will be approved.Through extensive background check, your information will be reviewed and processed. Immediately this is done we will give a phone call or send an email to let you know your placement with our company.
ASSIGNMENTS
YOUR FIRST EVALUATION ($300) You will be giving cash to shop at any Wal-Mart location. All you have to do is walk into any of its location buy, buy and buy till you exhaust the $150, but you have to be in the store for at least one hour, watching and taking note of everything. Remember, everything you buy is totally yours.The management of Wal-Mart intends to change the store's environment, color, payment procedures, gift items and shopping/carrier bags etc, it's also looking into putting a stop to poor services, shoplifting, over-billing cash customers, wasting customer's precious time and credit card scams, but with the interest of its customers in mind.For this reasons they have decided to give there customers a great opportunity to decide.The balance of $150 is your commission for this task. You will be allocated $300 for this section ,in which you will spend $150 on shopping and the rest $150 is for yourself.
NOTE: You are to attach the Wal-Mart receipt of every thing you buy to the report
YOUR SECOND EVALUATION ($2610)
The 2nd evaluation is MoneyGram International (Wal-Mart Location) A lot of Wal-Mart customers have reported lapses in MoneyGram services in some Wal-Mart Stores around the U.S. Our need to act is based on reports and complaints which some customers forwarded anonymously and phone calls that were made to our head office.
The Wal-Mart(MoneyGram) Agents locations were reported for evaluation for the following reasons:
(i) Slow services (ii) Unbalanced exchange rate (iii) Poor services (iv) Rudeness to customers (v) Excess charge
YOUR SECRET EVALUATION WILL BE :
1) To make a transfer of funds from a Wal-Mart location to our Agent in another state,and the funds would be picked up by our mystery shopper at the exact location which acustomer reported her funds stolen from.
2) You will have to record the time at which you got to the MoneyGram Section of Wal-Mart and how many minutes it took you to get the service.You will be sent money order of $2,610 which would cover your payment of $150 for shopping and extra $150 commission. As soon as you receive the Money orders you would Cash/Deposit it at your bank, deduct your $150 for shopping and your $150 commission, you use the rest of the money ($2610) for the MoneyGram Evaluation.
3) Upon receiving the funds, you will look for a Wal-Mart location around you to carry out your task and also the Name and address of whom the Mystery shoppers transfer would be made to will sent to you. You would have to keep a comprehensive report on every activity you carry out.
4) You will also provide me with the name of the cashier that attended to you along with the name of the Wal-Mart store and address.Your report should be drafted and sent to me via email immediately the transfer is made .
Money order's of $2,610 will be mailed out via Ups.
Please acknowledge the receipt of this email by replying YES WAL MART! and make sure you include your application and attach your resume. Include the Details below.
First Name:
Last Name:
Street Address(No Po Box Accpeptable) :
City :
State :
Zip Code :
Cell Phone Number/Home Phone Number :
Age:
Current Occupation:
Alternate Email Address :
AVAILABILITY:
Days/Hours Available :
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:
Hours Available:
Further instructions will be sent to you during the week via email.
Charles Carter Task Co-ordinator Wal- Mart Rebranding Wal-Mart Inc
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