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What should the conversation be now? Can we mend the relationships of the country? It will take all of us. It will take a bit of humility and wisdom, but it can be done.
Thursday, November 06, 2008
Harlem Furniture Faulty Products - Consumers Beware of business ties for warranty service with Conlon & Sons, Stainsafe and Global Care Solutions
Update: November 6, 2008
It appears Global Care Solutions has taken over for the failing and unreliable Stainsafe company. Harlem Furniture's policies, procedures and contractual warranty services for the poor quality furniture sold to its consumers is continuously going against its customer's best interest. I was informed by a service representative of Global Care Solutions that I cannot have a copy of the service policy from which they operate to resolve warranty services. Global Care Solutions' representative informs me I have to get the policy they use from Harlem Furniture. Is there illegal activity here? Why does Global Care Solutions deny it customers a copy of the warranty service used to determine whether they get services or not? I requested my denial of this policy in writing from the representative of Global Care Solutions. I was denied a response letter.
Update: November 3, 2008
On October 31, 2008 Stainsafe's representative Global Care released a document regarding this issue. The states:
Full Item Replacement Authorization, Claim #1568823, Sales Receipt number 1107504XOPW; We are pleased to inform you that a full replacement has been authorized for the following item(s) Chest/SKU - 551221107. We have notified the Roomplace at Harlem that we have authorized you to select merchandise of your choice with a value that is less than or equal to your original purchase price of the above referenced item(s)...Thank you for the opportunity to serve you.
There may be some integrity here. There was no response to the nefarious character and behavior of their representatives who handled this case.
October 27, 2008
Conlon & Sons
Mr. Joe Conlon, President/Owner
700 New York Ave., Suite D
Huntington, New York 11746
Mr. Conlon:
Harlem Furniture contracts with Stainsafe for repair service with its furniture needs. I was informed by your representative that you company, Conlon & Sons, provide services for Stainsafe. Stainsafe has 196 complaints against its organization on www.ripoffreport.com/.
On Friday, October 24, 2008, I was scheduled for a repair appointment for furniture I bought from Harlem Furniture. When I purchased my furniture from Harlem Furniture I bought a warranty with Stainsafe, which utilizes your company to provide repair services. My appointment time frame was 8:00 am to 12:00 pm.
At approximately 10:30 am, I received a call from your representative stating my repair person’s car had broken down and he was at the repair shop to get it fixed. I was told when he got his car fixed he would be coming to my house. I received a call late Friday afternoon, October 24, 2008, from your representative stating my repair person would not be coming out. I waited for your repair person for over 7 hours before I got a call stating he was not coming. I was told I had to re-schedule. I re-scheduled for Monday, October 27, 2008, between the hours of 7:00 am to 10:00 am.
On Monday, October 27, 2008, at approximately 8:15 am I had to make a run out of the neighborhood. I left because your repair person had not showed up and thinking about the wait I had Friday, October 24, 2008, I believed I would get a courtesy call to alert me to when this repair person would come to my house.
At approximately 8:35 am I received a call from your representative stating your repair person was sitting outside my home. I informed your representative I was not at home. Your representative asked me how long will it take for me to get home. I informed your representative I would be home in 30 minutes. I got home at approximately 9:00 am. I called your office and your representative told me I had to re-schedule for another day. Sir, I have a problem with the service I am receiving with your company.
On Friday, October 24, 2008, I waited for 6 hours, all day at home for your service. No one showed up. I did not get upset. I re-scheduled. On Monday, October 27, 2008, your representative told me I did not ask for a call to alert me your repair person was on there way. Sir, I should not have to ask for this call. This is a courtesy call, which I should have received anyway because of Friday, October 24, 2008. I deserved a courtesy call.
On Monday, October 27, 2008, your representative informed me your repair person was stuck in traffic for 2 hours coming to my house. I am not sure where your repair person is traveling from to come to my house, but coming to my house is driving against the traffic, not with the traffic. What I mean there is no traffic coming to my house. All the traffic is going toward downtown Chicago. I live in the opposite direction. Nevertheless, if your repair person was stuck in traffic, I should have received a courtesy call stating so, because I waited as I did on Friday, October 24, 2008, I should have received a courtesy call.
Your representative informs me now I have to make another appointment, and they were very adamant and unconcerned about my service. This is totally unprofessional. On Monday, October 27, 2008, I have spoken to Suelette and Antoinette from your office. I informed Suelette and Antoinette that I would write this letter, sending a copy to Harlem Furniture, posting it on my blogs and posting it on www.ripoffreport.com/.
From viewing www.ripoffreport.com/, it appears it is 196 complaints against Stainsafe. Stainsafe employs your company to repair the items it contracts for with various furniture stores. Sir, how does your company fair with www.ripoffreport.com/?
Sir, I want service today, Monday, October 27, 2008. I have asked to speak to a supervisor. I have been told your supervisor is Linda. I have been repeatedly told that Linda is not available. The last response I received from your representative about speaking to Linda is that she is in a meeting. I would like to receive a call about my issue. Please respond.
Respectfully submitted,
Fred Nance Jr.
cc:
http://clickforjusticeandequality2.blogspot.com/
http://click.townhall.com/
http://clickforjusticeandequality.wordpress.com/
http://frednance.newsvine.com/
It appears Global Care Solutions has taken over for the failing and unreliable Stainsafe company. Harlem Furniture's policies, procedures and contractual warranty services for the poor quality furniture sold to its consumers is continuously going against its customer's best interest. I was informed by a service representative of Global Care Solutions that I cannot have a copy of the service policy from which they operate to resolve warranty services. Global Care Solutions' representative informs me I have to get the policy they use from Harlem Furniture. Is there illegal activity here? Why does Global Care Solutions deny it customers a copy of the warranty service used to determine whether they get services or not? I requested my denial of this policy in writing from the representative of Global Care Solutions. I was denied a response letter.
Update: November 3, 2008
On October 31, 2008 Stainsafe's representative Global Care released a document regarding this issue. The states:
Full Item Replacement Authorization, Claim #1568823, Sales Receipt number 1107504XOPW; We are pleased to inform you that a full replacement has been authorized for the following item(s) Chest/SKU - 551221107. We have notified the Roomplace at Harlem that we have authorized you to select merchandise of your choice with a value that is less than or equal to your original purchase price of the above referenced item(s)...Thank you for the opportunity to serve you.
There may be some integrity here. There was no response to the nefarious character and behavior of their representatives who handled this case.
October 27, 2008
Conlon & Sons
Mr. Joe Conlon, President/Owner
700 New York Ave., Suite D
Huntington, New York 11746
Mr. Conlon:
Harlem Furniture contracts with Stainsafe for repair service with its furniture needs. I was informed by your representative that you company, Conlon & Sons, provide services for Stainsafe. Stainsafe has 196 complaints against its organization on www.ripoffreport.com/.
On Friday, October 24, 2008, I was scheduled for a repair appointment for furniture I bought from Harlem Furniture. When I purchased my furniture from Harlem Furniture I bought a warranty with Stainsafe, which utilizes your company to provide repair services. My appointment time frame was 8:00 am to 12:00 pm.
At approximately 10:30 am, I received a call from your representative stating my repair person’s car had broken down and he was at the repair shop to get it fixed. I was told when he got his car fixed he would be coming to my house. I received a call late Friday afternoon, October 24, 2008, from your representative stating my repair person would not be coming out. I waited for your repair person for over 7 hours before I got a call stating he was not coming. I was told I had to re-schedule. I re-scheduled for Monday, October 27, 2008, between the hours of 7:00 am to 10:00 am.
On Monday, October 27, 2008, at approximately 8:15 am I had to make a run out of the neighborhood. I left because your repair person had not showed up and thinking about the wait I had Friday, October 24, 2008, I believed I would get a courtesy call to alert me to when this repair person would come to my house.
At approximately 8:35 am I received a call from your representative stating your repair person was sitting outside my home. I informed your representative I was not at home. Your representative asked me how long will it take for me to get home. I informed your representative I would be home in 30 minutes. I got home at approximately 9:00 am. I called your office and your representative told me I had to re-schedule for another day. Sir, I have a problem with the service I am receiving with your company.
On Friday, October 24, 2008, I waited for 6 hours, all day at home for your service. No one showed up. I did not get upset. I re-scheduled. On Monday, October 27, 2008, your representative told me I did not ask for a call to alert me your repair person was on there way. Sir, I should not have to ask for this call. This is a courtesy call, which I should have received anyway because of Friday, October 24, 2008. I deserved a courtesy call.
On Monday, October 27, 2008, your representative informed me your repair person was stuck in traffic for 2 hours coming to my house. I am not sure where your repair person is traveling from to come to my house, but coming to my house is driving against the traffic, not with the traffic. What I mean there is no traffic coming to my house. All the traffic is going toward downtown Chicago. I live in the opposite direction. Nevertheless, if your repair person was stuck in traffic, I should have received a courtesy call stating so, because I waited as I did on Friday, October 24, 2008, I should have received a courtesy call.
Your representative informs me now I have to make another appointment, and they were very adamant and unconcerned about my service. This is totally unprofessional. On Monday, October 27, 2008, I have spoken to Suelette and Antoinette from your office. I informed Suelette and Antoinette that I would write this letter, sending a copy to Harlem Furniture, posting it on my blogs and posting it on www.ripoffreport.com/.
From viewing www.ripoffreport.com/, it appears it is 196 complaints against Stainsafe. Stainsafe employs your company to repair the items it contracts for with various furniture stores. Sir, how does your company fair with www.ripoffreport.com/?
Sir, I want service today, Monday, October 27, 2008. I have asked to speak to a supervisor. I have been told your supervisor is Linda. I have been repeatedly told that Linda is not available. The last response I received from your representative about speaking to Linda is that she is in a meeting. I would like to receive a call about my issue. Please respond.
Respectfully submitted,
Fred Nance Jr.
cc:
http://clickforjusticeandequality2.blogspot.com/
http://click.townhall.com/
http://clickforjusticeandequality.wordpress.com/
http://frednance.newsvine.com/
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