November 2, 2008
American Express Credit Card Account
Customer Service Department
P.O. Box 981532
El Paso, Texas 79998-1532
Re: Account Ending In – xxxxx
In September of 2008 I called RIDDEX to order their RIDDEX Plus product. The order process took place by phone, talking to an automated voice. During the order process, the call was cut off before I finalized my order. The cut-off was abrupt leading me to believe something was wrong. I called the RIDDEX number back, hoping to talk to a live person. I got automation again. Therefore, I immediately called AMEX to stop payment because I had entered my card number over the phone to an automated voice. I was informed by an AMEX representative that I had to wait until the charge was posted on my account before I could challenge it.
On or about October 3, 2008 I received the product for which I wanted AMEX to cancel payment. Upon receipt of this product by mail, I called RIDDEX Plus talking to a supervisor named Margaret. Margaret told me to take it to my local post office and send it back to them. I immediately took it back to the South Holland Post Office, giving it to one of the postal representative, instructing them to send it back to the sender. I made a photo copy of the shipping receipt before I took the package back to the post office. I did not get a receipt for returning it because I did not get a receipt to receive it. I left the package, the post office and went home.
On or about October 3, 2008 I talked to Amy, an AMEX representative, about this issue stating I was disconnected before the transaction was completed with RIDDEX. Amy opened case number HU40661. I informed Amy I received the product through the mail on or about October 3, 2008 and returned it to the Post Office without opening it.
On or about October 14, 2008 I talked to Andrea, another RIDDEX Plus representative. Andrea asked me did I have a receipt with a tracking number for their package that I took back to the post office. I informed Andrea that I do not have a receipt or a tracking number because I took their package and returned it to the post office telling the postal representative to send it back to the sender. After talking to Andrea, I did some research on RIDDEX Plus. I found out the corporate name for RIDDEX Plus is The Dynamic Response Group, Inc. Melissa K. Rice is the CEO, and that Kevin Sepe is the President. The Dynamic Response Group, Inc. is located at 4770 Biscayne Blvd., Suite 780, Miami Florida 33137. I called 212-614-4203 and talked Julicia Brooks about this issue. I was directed to a supervisor named Ivan who informed me he would submit a research request to Marcella a supervisor. I was told to fax the shipping receipt I had to them. I faxed a copy of the shipping receipt and the notes I took to Ivan at 972-407-3750 (fax number given to me by Ivan).
On or about October 14, 2008 I called the corporate office of The Dynamic Response Group, Inc. at 305-576-6889 seeking to talk to Ms. Melissa Rice, CEO and/or Mr. Kevin Sepe, President. I talked to Ms. Luz who requested I fax my shipping receipt to her. I fax my shipping receipt to Ms Luz at 305-576-6997. Ms. Luz assured me she would track the receipt of the package I sent back to them (shipping receipt, notes attached).
I received correspondence from AMEX dated October 4, 2008 with dispute reference number HU40661 from H. Figueroa Customer Service Supervisor stating in part, “…Thank you for contacting us regarding a charge(s) on your account. We have referred your inquiry regarding RIDDEX to one of our Customer Care Professionals for review. In the meantime, we have suspended the amount of $115.50 on your account which can be seen on an upcoming statement….” I received correspondence from AMEX dated October 8, 2008 with dispute reference number HU40661 from H. Figueroa, Customer Service Supervisor stating in part, “…We are writing regarding your inquiry about the charge(s) from Riddex. We have determined that we need some additional information from you to continue our investigation. What we need to proceed, in order for us to proceed on your behalf, we need you to provide us with: a copy of the Return/Postal Receipt relating to this inquiry….” I did not answer this correspondence.
I received correspondence on October 27, 2008 from AMEX dated October 24, 2008 from H. Figueroa Customer Service Supervisor stating in part, “…As you know, we have been investigating your claim with RIDDEX. During this time we suspended the disputed amount of $115.50. Our investigation is now complete and we have received credit for $67.65….” I immediately called AMEX requesting the full credit. I was told by an AMEX representative that an additional $29.95 was credited to my account. I asked the representative, where is the rest of the credit? The AMEX representative informed me they would continue investigating.
On November 1, 2008 I received correspondence from H. Figueroa Customer Service Supervisor dated October 28, 2008 stating in part, “…We are writing regarding your inquiry about the charge(s) from RIDDEX. We have determined that we need some additional information from you to continue our investigation. What we need to proceed, in order for us to proceed on your behalf, we need you to provide us with a signed, detailed letter describing the events surrounding your claim, including the exact amount of credit you are requesting. Steps we have taken, we have temporarily suspended the amount of $17.90 from the balance during the period of our investigation, which will reflect on your upcoming statement….” The correspondence dated October 28, 2008 has a different dispute reference number on it, which is HY64016.
This is the detailed letter requested by AMEX. First, why is the dispute reference number different? Second, I request the full credit amount to my account of $115.50, which $97.60 has been credited to my account according to correspondence dated October 22, 2008 for $67.65, and a statement from an AMEX representative on October 27, 2008 stating my account was credited for $29.95. I expect the balance of $17.90 be credited to my account. In addition, I request a correspondence from AMEX stating the full amount of $115.50 was credited to my account.
Respectfully submitted,
Fred Nance Jr.
cc:
http://clickforjusticeandequality2.blogspot.com/
http://click.townhall.com/
http://clickforjusticeandequality.wordpress.com/
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