C.L.I.C.K. for Justice and Equality is an agent of communication alerting our social community of injustices and inequalities among the socially disadvantaged and disenfranchised individual. C.L.I.C.K. developed and created this website to assist the socially disenfranchised or disadvantaged individual in litigating their issues in Federal and State courts.

Sunday, December 28, 2008

GOP chairman 'shocked' that Obama parody sent out

GOP chairman 'shocked' that Obama parody sent out - Yahoo! News

Racism is alive and well in America. GOP Tennessee Representative Saltsman sends Christmas tape to his colleagues promoting racist comments. There are blacks in the the Republican Party who defend this racist act. Former Ohio Secretary of State representative Ken Blackwell, a black man, says Saltsman is a fine person. This is why racism flourishes in America.

Tuesday, December 23, 2008

Obama, 2 aides met with Blagojevich investigators

Obama, 2 aides met with Blagojevich investigators - Yahoo! News

Nursing Homes: Practices, Policies and Procedures - Do they have any and are they followed by staff?

Update: December 24, 2008

My uncle, Eddie Nance, is a veteran of World War II. When he had his stroke he was taken to the Veterans Administration (VA) hospital at 2122 West Taylor, Chicago, Illinois. His brother, Otha Nance, informed me that the VA hospital told him that Eddie Nance had to leave the hospital because they needed his bed and he was not sick enough to keep his bed at the VA hospital. Otha Nance states that is when Eddie Nance was transferred from the VA hospital to Warren Barr. Warren Barr Nursing Home housed Eddie Nance until they transferred Eddie to Lakeview Nursing Home.

The VA hospital should have kept my uncle. This is the way the United States of America treats its veterans.

December 23, 2008

Lakeview Nursing and Rehabilitation Centre, Inc.
Mr. Michael Elks, Administrator
735 West Diversey Parkway
Chicago, Illinois 60614

Re: Eddie Nance – Patient

Mr. Elks:

On December 17, 2008 LPN nurse Ms. Marie called informing me my uncle Eddie Nance (Uncle) was scheduled to see dentist Dr. Horace Broy on December 23, 2008 at 8:30 am. Ms. Marie requested I accompany my uncle due to lack of personnel for transportation trips from Lakeview Nursing and Rehabilitation Centre, Inc. (Lakeview). At approximately 8:15 am, I arrived at Dr. Broy’s dentistry office.

At approximately 8:20 am, I received a call from Ms. Marie stating my uncle would not be coming to his dentist appointment because there was no transportation for him. No one from Lakeview called Dr. Broy’s office informing them that my uncle was not going to be present for his dentist appointment. I informed Dr. Broy’s assistant that my uncle was not coming in for his dentist appointment.

Ms. Marie informed me that Lakeview had engaged the transportation services of Lakeshore Medicar (Lakeshore), located at 2640 West Touhy Ave., Chicago, Illinois 60645. Ms. Marie informed me Lakeshore stated that taking my uncle to Dr. Broy’s office was “too far to go”. Mapquest reports this trip would be 11.24 miles and approximately 22 minutes travel time.

I called Lakeshore. I spoke to a person who informed me he was one of the owners. His name is Jimmy Syfu. Mr. Syfu informed me he received a fax from Lakeview reporting the pick-up for my uncle was 7:30 pm on December 23, 2008. Mr. Syfu states he immediately called Lakeview upon receiving this fax to inform them that Lakeshore closed at 6:00 pm, and that they could not fulfill the duties of picking my uncle up at this time. Mr. Syfu faxed me the document Lakeview sent to him. The document faxed to me from Ms. Syfu has the date December 22, 2008, 3:17P, Lakeview Nursin next to a schedule of names. My uncle’s name is on this schedule for pick-up on December 23, 2008 at 07:30 PM. The pick-up time should have been 7:30 am. Either Lakeview or Lakeshore should have been thinking “outside of the box” on this matter. It was not rocket science. It is a matter of discernment. It appears that no one cared.

I talked to Mr. Syfu who reports calling Lakeview on December 22, 2008 at approximately 2:26 pm asking for Lily Gonzalez. Ms. Gonzalez works for Lakeview. Mr. Syfu informed me he was told that Ms. Gonzalez was gone for the day. Mr. Syfu states he talked to the afternoon office manager informing them that picking up my uncle at 7:30 pm was too late because their business is closed at that time. No one called Mr. Syfu informing him that the pick-up time on the fax he received from Lakeview had the wrong time on it. I asked Mr. Syfu if he could pick-up my uncle since he knows what is needed. Mr. Syfu informed me that due to scheduling he had no drivers for the pick-up on December 23, 2008.

I talked to Ms. Gonzalez on December 23, 2008 at approximately 8:35 am. She reports calling Lakeshore on December 23, 2008 asking them why they did not call her this morning. Ms. Gonzalez informed me it was “just a mistake.” I talked to Ms. Marie at approximately 8:40 am. Ms. Marie informed me she does not do transportation. Ms. Marie states one of her duties is that she schedules appointments for patient transportation and passes it on to the transportation department of Lakeview. On December 3, 2008 I met the manager for the transportation department. Her name is Maricel. I talked to Ms. Maricel on December 3, 2008 informing her my uncle needed transportation to his dentist appointment. I gave her the address to the dentist. Ms. Maricel informed me there would be no problem. Ms. Maricel stated that she only needed to know the appointment date and location. I have been told by Lakeview staff that Ms. Maricel is presently on vacation.

At approximately 8:50 am, I called Ms. Kathy Koenig, Lakeview’s Director of Nursing. I left a message on her answering machine requesting she call me about this issue. As of December 23, 2008 at 11:25 am, I have not received a call from her. I guess this issue is not important to her.

At approximately 9:00 am I received a call from Ms. Marie. She stated that Lakeshore had agreed to come and pick-up my uncle and take him to the dentist. I requested Ms. Marie to call the dentist to see if my uncle can still come for his dentistry needs. Ms. Marie called me back informing me my uncle would have to reschedule his appointment. Ms. Marie reports she rescheduled my uncle’s dentist appointment for December 30, 2008 at 10:00 am.

My uncle is 85-years-old. My uncle was transferred from Warren Barr Pavilion (Warren Barr), located at 66 West Oak Street, Chicago, Illinois 60610, on or about May 21, 2008 to Lakeview. Since May of 2008 I have been requesting dentistry needs for my uncle. Lakeview personnel have told me numerous times that he would be scheduled for his dentistry work. My uncle was never scheduled for dentistry work by Lakeview.

On December 3, 2008 at my uncle’s quarterly care plan meeting I informed Angela Vetrovic, David Barecki and Ann O’Donnell that I would schedule a dentistry appointment for my uncle with a dentist I know, which was Dr. Broy. Dr. Broy’s office called Lakeview. Lakeview, in turn, called Dr. Broy and scheduled December 23, 2008 at 8:30 am.

I want to suggest my uncle’s dentistry needs were not taken care of in May of 2008 because his financial base and nursing home payment had not been established. When my uncle was transferred from the VA hospital to Warren Barr then to Lakeview he did not have his Medicaid application filed or confirmed. The VA, Warren Barr and Lakeview knew my uncle received VA benefits totaling $680.00 and a form of Social Security with the acronym RSDI totaling $251.00. Since none of these entities took time to establish the relationship needed with Medicaid for payment of services for my uncle, I took the initiative upon my uncle entering Lakeview to establish a relationship with the State of Illinois, Department of Human Services (DHS). Even with my 14 years of social service work, this was a tedious task. On August 27, 2008 I received notice in the mail that my uncle had been approved for medical assistance.

In or about January of 2008 when my uncle was admitted to the VA hospital located at 2122 West Taylor Street, Chicago, Illinois 60612 due to complications from a stroke that has affected the right side of his body, the VA did not file an application for medical services with DHS. Warren Barr did not file an application for medical services with DHS when my uncle was transferred to their facility. For reasons unknown to me, the VA hospital put my uncle out and sent him to Warren Barr. Today, my uncle does not have movement of his right hand or right arm and he cannot speak, but Lakeview has stopped his speech therapy reporting there is no more they can do for him. I asked for documentation reporting this prognosis. Lakeview has suggested I call my uncle’s doctor to get this report. This is absurd.

If my uncle’s speech therapy has stopped because there is nothing more that can be done, it should be noted in his medical file. There is much more to tell, but I will not do it here. It may cloud the present issue of dentistry work and “real” speech therapy. I was told the speech therapy my uncle has received from Lakeview was concentrated on clearing his throat so he could reach his potential for “swallowing” food and liquids. This is ludicrous. On December 3, 2008 I requested speech therapy for developing speech patterns. I suggested at this meeting that my uncle’s dental issue may be a contributing factor to speech improvement.

Therefore, I am requesting Lakeview respond to the needs of my uncle in a timely and orderly fashion. I request appropriate action plans for assuring my uncle will not miss his scheduled appointments. I request my uncle’s doctor contact me about my uncle’s speech therapy and overall prognosis. Since I have not had appropriate attention to my uncle’s needs and communication from management regarding my issues, I am posting this writing on my blogs at http://clickforjusticeandequality2.blogspot.com/, http://clickforjusticeandequality.wordpress.com/, http://click.townhall.com/, and http://www.frednance.newsvine.com/. I will fax this correspondence to the Director of Nursing, Ms. Kathy Koenig; to Administrator Mr. Michael Elks; and to Lakeshore’s Mr. Jimmy Syfu.

I hope my uncle is not retaliated against by any entity listed here. If there are retaliatory acts of character and behavior from any entity, I will address them in the appropriate venue.

Respectfully submitted,

Fred Nance Jr., ABD, MA, CADC, NCRS

Saturday, December 20, 2008

Senate-for-sale case threatens new chief of staff

Senate-for-sale case threatens new chief of staff - Yahoo! News

President-elect Obama does not need this type of attention in his adminstration. President-elect Obama may have to make some changes if this is true. Obama's cabinet must be beyond reproach.

Friday, December 19, 2008

Defiant Blago won't go down without fight - Jonathan Martin - Politico.com

Defiant Blago won't go down without fight - Jonathan Martin - Politico.com

Politics has nothing to do with Governor Blagojevich's criminal thinking and behaving. We must remember he has no remorse or empathy for what he is accused. The allegations have support, and that support whether gathered illegally or legally is the truth. Many others have been convicted in Illinois of criminal activity with evidence gathered illegally. Not only have individuals been convicted in Illinois with illegal evidence, some have had Judges and Lawyers who were involved in the Greylord convictions of the 80s, such as Judge Paul Foxgrover and Attorney William Swano. Some of those convictions have been submitted to Governor Blagojevich for clemency. Those that have requested clemency have submitted documents demonstrating remorse and empathy. These requests have been sitting on Governor Blagojevich's desk awaiting his signature. I guess Governor Blagojevich is waiting for a kickback before he signs clemency to the many who deserve it. Remember, when the time comes for the President, the citizens of Illinois and the Prison Review Board to grant Governor Blagojevich clemency or commute his sentence, we must not forget he has no remorse or empathy for the many victims who have suffered under his criminal empire.

President Bush: Automakers to get $17.4B

President Bush: Automakers to get $17.4B - Yahoo! News

No room at the inn for Obama after Bush snub

No room at the inn for Obama after Bush snub - White House, News - The Independent

Don't go in the "Bushes". George Bush's press aid states "The White House, for its part, insisted this weekend that official protocol does not require George and Laura Bush to hand over the keys to Blair House until five days before the inauguration date. In a statement, Sally McDonough, a press aide to the current First Lady, accused reporters covering the story, which had escalated into a front-page controversy in many newspapers, of “trying to make a story out of something that is not a story”". This is ridiculous. President Obama should make the "Bushes" move out at midnight on January 15, 2009. This is just another "white" privilege move against a Black man. Racism is alive and well.

Wednesday, December 17, 2008

The Raw Story | FBI informant: Blagojevich was mob-connected bookie

The Raw Story | FBI informant: Blagojevich was mob-connected bookie

What is wrong with our society? I heard a commentator this morning on radio 560 AM state that because this FBI informant was accused of criminal activity he should not be listened too. Who do you think will have the information about criminal activity? Criminals. Those who are involved in criminal activity surround themselves with those who have criminal intentions or criminal thinking. We need to look at who is around Governor Blagojevich.

Thursday, December 11, 2008

Analysis: Scandal has risk, opportunity for Obama

Analysis: Scandal has risk, opportunity for Obama - Yahoo! News

Congressman Danny K. Davis is above this type of politics also. Congressman Davis has shown through his advisory committees that he stands for justice and equality.

Illinois AG threatens to act soon against governor

Illinois AG threatens to act soon against governor - Yahoo! News

It appears the Honorable Lisa Madigan, Illinois Attorney General, has gotten on board with facilitating change by removing Governor Blagojevich from his duties as Governor of Illinois.

Wednesday, December 10, 2008

Obama calls for Illinois governor to resign

Obama calls for Illinois governor to resign - Yahoo! News

It appears the insight and intelligence of the Obama camp is proactively and aggressively addressing the corruption in Illinois Government.

Tuesday, December 09, 2008

Illinois Governor Rod Blagojevich Arrested by FBI

MyFox Chicago Illinois Governor Rod Blagojevich Arrested by FBI

Federal authorities arrested Illinois Gov. Rod Blagojevich Tuesday on charges that he brazenly conspired to sell or trade the U.S. Senate seat left vacant by President-elect Barack Obama to the highest bidder.Blagojevich also was charged with illegally threatening to withhold state assistance to Tribune Co., the owner of the Chicago Tribune, in the sale of Wrigley Field, according to a federal criminal complaint. In return for state assistance, Blagojevich allegedly wanted members of the paper's editorial board who had been critical of him fired.

A 76-page FBI affidavit said the 51-year-old Democratic governor was intercepted on court-authorized wiretaps over the last month conspiring to sell or trade the vacant Senate seat for personal benefits for himself and his wife, Patti.

Otherwise, Blagojevich considered appointing himself. The affidavit said that as late as Nov. 3, he told his deputy governor that if "they're not going to offer me anything of value I might as well take it."

I have been writing to Federal and Illinois Government officials in Illinois for the last 2 years about alleged corruption in Governor Blagojevich’s office. I wrote President-elect Obama when he was an Illinois Senator. When I worked at Sheridan Correctional Center as a clinical supervisory counselor I suggested corruption in the Governor’s office and Sheridan Correctional Center when AFSCME Union Local 31 conducted a strike at Sheridan Correctional Center on June 6, 2006. I suggested corruption in the Governor’s office with the contract given to West Care Foundation, Inc. at Sheridan Correctional Center to provide counseling services to the inmates. West Care Foundation, Inc. is based in Las Vegas, Nevada. My employment at Sheridan Correctional Center was terminated on or about May 15, 2008. I was a supervisor. When Warden Michael Rothwell took my security clearance on or about May 15, 2008 he did not give me a reason. I wrote Illinois Department of Corrections’ Director Roger Walker, who has not answered my letter to give me a reason why they took my security clearance. Read my writings regarding the indifferent and disparate treatment, and racism at Sheridan Correctional Center on my blog at http://clickforjusticeandequality.blogspot.com/ and on President-elect Obama’s website. I am posting this comment on my blogs at http://clickforjusticeandequality.wordpress.com/, www.frednance.newsvine.com/ and http://click.townhall.com/, and on President-elect Obama’s website.

I want to suggest a "criminal" conspiracy between Governor Blagojevich, AFSCME Union Local 31 and the Illinois Department of Corrections against Gateway Foundation, Inc. (Gateway) to force them to give up their contractual agreement to provide counseling services at Sheridan Correctional Center (Sheridan) when they allowed the strike of June 6, 2006 at Sheridan and prevented Gateway employees from crossing the picket lines. This conspiracy may involve Governor Blagojevich, Deanne Benos, Roger Walker, Michael Rothwell and officials of AFSCME Union Local 31. This conspiracy paved the way for West Care Foundation, Inc., which may be in bed with this conspiracy. Follow the money. West Care Foundation, Inc. may have bought this contractual agreement from Governor Blagojevich and his government officials. In addition, the contractual vendors for the prison system in Illinois are probably giving "financial" kickbacks to Governor's office for these "sweetheart" contracts. The nepotism engaged and exploited in this "criminal" scheme to keep contracts out of the hands of those who are not "connected" financially to Governor Blagojevich and his cronies pockets continues the corruption in Illinois. This is a "criminal" employment scheme operating out of the Governor's office. Follow the money. This is what I am asking the FBI to investigate.

Ill. Gov. Blagojevich arrested on federal charges

Ill. Gov. Blagojevich arrested on federal charges -- South Florida Sun-Sentinel.com

Corruption in the Blagojevich administration has been the focus of a federal investigation involving an alleged $7 million scheme aimed at squeezing kickbacks out of companies seeking business from the state. Federal prosecutors have acknowledged they're also investigating "serious allegations of endemic hiring fraud" under Blagojevich.

I have been writing to Federal and Illinois Government officials in Illinois for the last 2 years about alleged corruption in Governor Blagojevich’s office. I wrote President-elect Obama when he was an Illinois Senator. When I worked at Sheridan Correctional Center as a clinical supervisory counselor I suggested corruption in the Governor’s office and Sheridan Correctional Center when AFSCME Union Local 31 conducted a strike at Sheridan Correctional Center on June 6, 2006. I suggested corruption in the Governor’s office with the contract given to West Care Foundation, Inc. at Sheridan Correctional Center to provide counseling services to the inmates. West Care Foundation, Inc. is based in Las Vegas, Nevada. My employment at Sheridan Correctional Center was terminated on or about May 15, 2008. I was a supervisor. When Warden Michael Rothwell took my security clearance on or about May 15, 2008 he did not give me a reason. I wrote Illinois Department of Corrections’ Director Roger Walker, who has not answered my letter to give me a reason why they took my security clearance. Read my writings regarding the indifferent and disparate treatment, and racism at Sheridan Correctional Center on my blog at http://clickforjusticeandequality.blogspot.com/ and on President-elect Obama’s website. I am posting this comment on my blogs at http://clickforjusticeandequality.wordpress.com/, www.frednance.newsvine.com/ and http://click.townhall.com/, and on President-elect Obama’s website.

I want to suggest a "criminal" conspiracy between Governor Blagojevich, AFSCME Union Local 31 and the Illinois Department of Corrections against Gateway Foundation, Inc. (Gateway) to force them to give up their contractual agreement to provide counseling services at Sheridan Correctional Center (Sheridan) when they allowed the strike of June 6, 2006 at Sheridan and prevented Gateway employees from crossing the picket lines. This conspiracy may involve Governor Blagojevich, Deanne Benos, Roger Walker, Michael Rothwell and officials of AFSCME Union Local 31. This conspiracy paved the way for West Care Foundation, Inc., which may be in bed with this conspiracy. Follow the money. West Care Foundation, Inc. may have bought this contractual agreement from Governor Blagojevich and his government officials. In addition, the contractual vendors for the prison system in Illinois are probably giving "financial" kickbacks to Governor's office for these "sweetheart" contracts. The nepotism engaged and exploited in this "criminal" scheme to keep contracts out of the hands of those who are not "connected" financially to Governor Blagojevich and his cronies pockets continues the corruption in Illinois. This is a "criminal" employment scheme operating out of the Governor's office. Follow the money. This is what I am asking the FBI to investigate.

Chicago Tribune: Ill. Gov. Blagojevich in federal custody

Chicago Tribune: Ill. Gov. Blagojevich in federal custody - Yahoo! News

An official says Illinois Gov. Rod Blagojevich has been arrested in Chicago on corruption charges stemming from the selection of the successor to President-elect Barack Obama's U.S. Senate seat.

What of the "sweetheart" deals at Sheridan Correctional Center, trading favors for contracts? Is Sheridan Correctional Center part of the probe? What about the nepotism?

I have been writing to Federal and Illinois Government officials in Illinois for the last 2 years about alleged corruption in Governor Blagojevich’s office. I wrote President-elect Obama when he was an Illinois Senator. When I worked at Sheridan Correctional Center as a clinical supervisory counselor I suggested corruption in the Governor’s office and Sheridan Correctional Center when AFSCME Union Local 31 conducted a strike at Sheridan Correctional Center on June 6, 2006. I suggested corruption in the Governor’s office with the contract given to West Care Foundation, Inc. at Sheridan Correctional Center to provide counseling services to the inmates. West Care Foundation, Inc. is based in Las Vegas, Nevada. My employment at Sheridan Correctional Center was terminated on or about May 15, 2008. I was a supervisor. When Warden Michael Rothwell took my security clearance on or about May 15, 2008 he did not give me a reason. I wrote Illinois Department of Corrections’ Director Roger Walker, who has not answered my letter to give me a reason why they took my security clearance. Read my writings regarding the indifferent and disparate treatment, and racism at Sheridan Correctional Center on my blog at http://clickforjusticeandequality.blogspot.com/ and on President-elect Obama’s website. I am posting this comment on my blogs at http://clickforjusticeandequality.wordpress.com/, www.frednance.newsvine.com/ and http://click.townhall.com/, and on President-elect Obama’s website.

I want to suggest a "criminal" conspiracy between Governor Blagojevich, AFSCME Union Local 31 and the Illinois Department of Corrections against Gateway Foundation, Inc. (Gateway) to force them to give up their contractual agreement to provide counseling services at Sheridan Correctional Center (Sheridan) when they allowed the strike of June 6, 2006 at Sheridan and prevented Gateway employees from crossing the picket lines. This conspiracy may involve Governor Blagojevich, Deanne Benos, Roger Walker, Michael Rothwell and officials of AFSCME Union Local 31. This conspiracy paved the way for West Care Foundation, Inc., which may be in bed with this conspiracy. Follow the money. West Care Foundation, Inc. may have bought this contractual agreement from Governor Blagojevich and his government officials. In addition, the contractual vendors for the prison system in Illinois are probably giving "financial" kickbacks to Governor's office for these "sweetheart" contracts. The nepotism engaged and exploited in this "criminal" scheme to keep contracts out of the hands of those who are not "connected" financially to Governor Blagojevich and his cronies pockets continues the corruption in Illinois. This is a "criminal" employment scheme operating out of the Governor's office. Follow the money. This is what I am asking the FBI to investigate.

Monday, December 01, 2008

One Source Talent Modeling Agency: Beware Consumers - This is not the way

Update: December 9, 2008

I filed a complaint against Mr. Anthony Toma and One Source Talent with Illinois Attorney General Lisa Madigan today.

November 11, 2007

One Source Talent
Mr. Anthony Toma, Founder
3250 West Big Beaver Road, Suite 526
Troy, Michigan 48084

Re: Kristina Gaston

Mr. Toma:

You report to the public One Source Talent is a consulting service for the fashion and acting communities. Your company summary suggests the goal of One Source Talent is to create cost-effective, working relationships between talent and clients via its interactive network. Your company also suggests it has talent and client benefits with real-time access and submissions to nation-wide castings and auditions, an interactive composite card for all digital and traditional submissions, a personal email account, industry workshops, “meet n’ greets”, a commission free environment and a benefit program from select businesses in each market. A searchable database of talent with detailed characteristics, a commission free service, a detailed talent evaluation process to ensure they are getting dedicated people and a corporate staff with years of industry knowledge and contacts.

You suggest One Source Talent mission is to help make the modeling and acting communities easily accessible from all ends of the entertainment industry, from talent, to clients, to agents, to casting companies; allowing for established and new talent to be discovered and hired quickly, and cost effectively.

In addition, your company reports underlying the mission is the determination to seek new and creative ways of addressing all several parts, while holding a deep respect for individuals inside and outside the company, and for the communities of which we are a part. The values of your company, from your viewpoint, state personal honesty, integrity, commitment to working together - with openness and trust; empowering others and respecting differences; encouraging risk-taking and responsibility; enjoying our work and our families.

Finally, your company suggests you are dedicated to providing the best service possible; that you are talent and client centered; that you are committed to working in partnerships, holding yourselves accountable for quality results, and are dedicated to financial integrity and cost-effectiveness.

Sir, I beg to differ with your company’s summary statement, talent and client benefits, integrity and honesty clause and values and principles statement.

My daughter, Kristina Gaston, has suffered a tremendous loss of integrity and possible modeling career opportunities with your Chicago office. I challenge the honesty, dignity and integrity of your Chicago based office. Kristina has not received one call from any perspective opportunities for modeling. In order for a perspective opportunity to arise, the agency or company would have to know Kristina’s One Source Talent ID number. There is no exposure by your company that would bring a perspective opportunity. In addition, Kristina would have to have suitable photos to demonstrate her beauty. The “professional” pictures, contracted by your company do not meet the requirements or standards your company claims to promote.

On or about August 16, 2007 my wife and I entered into a contractual agreement with One Source Talent to acquire photos and promotion of Kristina’s talents. Our cost was $595.00 for “professional” photos. Kristina’s photo shoot was scheduled for September 5, 2007. Kristina’s One Source Talent ID# is 20526. Kristina is 13-years-old. The results were not that of a 13-year-old.

I asked Carmen Martinez, your Chicago office representative, what would we get for $595.00? We were told by Carmen that we would get a 4-hour photo shoot, make-up artist and a portfolio. My wife escorted Kristina to the photo shoot. It lasted about an hour and a half. Carmen also told us we had to produce our own copies for the portfolio, from the photos taken by your “professional” photographer.

When my wife and I got the results of Kristina’s photos, I was appalled and disgusted. Most of the shots were over exposed. Kristina’s hair style did not change as her clothing was changed. The make-up was over the top, such as too much eyeliner and a heavy coating of facial foundation with a heavy coating of lipstick making her look 23-years-old instead of 13-years-old. In some pictures, Kristina had pearls on making the shots look like glamour photography. It appears as if Kristina was not professionally guided through the pictures either.

The lighting used for her photo shots created shadows, which made the shots bad or too hot; where if the lighting were appropriate we would have had a normal exposure. Kristina’s skin color and tone is not as light as some of the photos portrayed. If you want to see “true color” in “your” professional photos look at the shots taken by your photographer of Kristina’s mother, which were 3 shots and only because she was standing there with Kristina. We paid your company for professional photos. We did not pay for photos to be cropped and photo shopped.
The framing and/or composition were bad. There were many things in the photos that were distracting to Kristina’s look and photo shoot, such as window sills, wooded walls, telephone wires, etc. This photographer, if professional, should know what is in the frame of the picture before it is taken. When engaging in your process, we presented a photo disc to Carmen done by FBP DeSign Group, Inc. (http://www.fbpdesigngroup.com/) with make-up done by Marcus Geeter (http://www.marcusgeetermakeupartist.com/). This photo disc far exceeded your company’s demonstration of Kristina with excellence, distinction and quality.

When we left the disc from FBP DeSign Group, Inc. with Carmen she reported to us the pictures were unacceptable and not professional enough for your company, suggesting the background was the same in all the pictures. The first series of shots taken by your company’s “professional” photographer has the same background in most of its photos. In addition, your company’s photos displayed some sort of fabric or sheet in the background that had creases in it displaying where the sheets had been folded. This did not look professional at all. A professional photographer should know what is in the frame of a picture before the picture is taken.
To add insult to injury, on November 7, 2007 my wife called the person who reports she is the manager in your Chicago based office, Jessica, attempting to explain the above. Jessica made my wife feel insulted, minimizing our concerns. My wife reports Jessica stating “Oh, those pictures can get your daughter a job. If the pictures can get my daughter a job, demonstrate this to us.
My wife called me at work asking me to explain the above to Jessica.

On November 7, 2007 I called Jessica explaining the above. Jessica told me my thoughts about “professional” photography were my daughter sitting on Santa Claus’ lap. I was so insulted and aghast by Jessica’s response to my concerns, as I spoke in a professional voice, it prompted me to write this letter to you; also posting this letter on my websites at http://click.townhall.com/ and http://clickforjusticeandequality.blogspot.com/ for public viewing. People need to know what One Source Talent really offers, with your unprofessional staff.

Therefore, considering my statements and your company’s mission, value and integrity statements, could you please respond giving me some insight into how we can satisfy each others need for a good product and sale of my daughters attributes with an opportunity of work.
If the pictures your company sponsored and produced through your “professional” photographer are as good as Carmen and Jessica claim, put my daughter’s pictures on One Source Talent’s opening website page for public viewing like you have similarly situated individuals who you feel need promoting first and/or get her some work. This would prove out Carmen and Jessica’s theory that your pictures are better than the pictures I presented to your company for your website from FBP DeSign Group, Inc. and Marcus Geeter. It may also prove Jessica’s beliefs and thoughts that my vision of good professional pictures is those taken with my daughter sitting on Santa Claus’ lap. This was a very sarcastic statement made by your professional manager. It tells us a lot about your company. The staff of a company, is the company.

Respectfully submitted,

Fred L Nance Jr., ABD, MA, CADC, NCRSSocial Policy Analyst

cc:

http://clickforjusticeandequality.wordpress.com/
http://www.frednance.newsvine.com/
http://click.townhall.com/
http://clickforjusticeandequality2.blogspot.com/
Carmen MartinezJessica

Update: November 12, 2007

Jessica from One Source Talent called suggesting Kristina, my wife and I sit down to talk about possibly getting another photo shoot. We will sit with her to discuss this letter and Kristina's future in modeling.

Update: December 1, 2008

Kristina has not received a call from One Source Talent in months. One Source Talent has been debiting a monthly fee from my wife's bank account every month. My wife has been requesting information on why there has been no work for our daughter. There has been no response. Finally, my wife has been verbally calling and requesting One Source Talent cancel our contract and stop the monthly fee for Kristina's account. The contract has not been nullified and the fee has not stopped. One Source Talent continues to debit the fee from my wife's account with no accountability for acquiring work for our daughter.

My wife has been told that she must submit a writing to One Source Talent requesting to stop this fee. My wife and I called her bank requesting the One Source Talent debit stopped. To our amazement, our bank cannot stop the One Source Talent debit to her account because it is a debit to her bank account. My wife's bank reports the only way my wife can stop the One Source Talent debit is to cancel her debit card and order a new one. Therefore, my wife will cancel her current debit card and order a new debit card from her bank just to stop this debit by One Source Talent.

I would suggest to anyone who gets involved with One Source Talent or any other business or entity who insist on a monthly or weekly fee being taken from a bank account to have that fee taken from their bank's routing and bank account number, not by way of a debit to their account.

If a person takes this action, you will avoid having to cancel a debit card or your account to stop payment to a company who is not providing the service you require.

I believe One Source Talent has not provided our daughter with work because of our complaint to management and my posting the writing below on my blogs. When I wrote this complaint to Anthony Toma, Founder, President and CEO of One Source Talent in November of 2007, I had 2 blogs. I now have 4, and will re-post this complaint on all of them.

When I wrote and posted this complaint on my blogs I received a call from Mr. Toma thinking our daughter would get "real" work. I took this writing off my blogs because of good faith toward One Source Talent. When we wrote this complaint, our daughter was given another photo shooting and an opportunity to be an "extra" in a 15 minute college documentary. There has been no other work. Therefore, I am posting this complaint again on my blogs.

I would highly suggest to parents that if you do not know someone in management, please do not waste your time, money and child's self-esteem on believing one day she or he will succeed in this business. The only way there is success in this business is if you have a personal relationship with the ownership.

One Source Talent is not the way to succeed. I sent this comment to the President and CEO of One Source Talent, Mr. Anthony Toma by way of email. Hopefully, he will be able to facilitate the demise of our contract. My wife will cancel her debit card so that One Source Talent will not be able to take any other monies from her account.

Update: December 4, 2008

I filed an official complaint with the State of Michigan, Department of Attorney General this morning against Anthony Roma and One Source Talent. Check out this website: http://www.complaintsboard.com/complaints/one-source-talent-agency-c101283.html to support my claim against One Source Talent.

Wednesday, November 19, 2008

Wake-Up Wal-Mart: The Real Wal-Mart Facts

Wake-Up Wal-Mart: The Real Wal-Mart Facts

Wal-Mart recently launched a multi million-dollar advertising campaign to silence its critics and hide the truth about the company. The following are the REAL facts about Wal-Mart.

Wal-Mart Stores: Nefarious conduct and behavior of a Sam's Club Manager

Update: December 7, 2008

I have not heard anything from Wal-Mart Corporate. Therefore, I have returned the items purchased from Wal-Mart. I received a refund in the amount of $1,937.91. I had purchased some brackets to install the televisions. I returned them also, receiving an additional $136.83. Wal-Mart does not give their customers any respect.

Update: November 28, 2008

I have not heard anything nor have I received a response to my correspondence about the Sam's Club in Calumet City Illinois. I visited the Wal-Mart store in Calumet City Illinois this morning, Black Friday the day after Thanksgiving Day.

As I was seeking my purchase among many shoppers, I engaged a representative of the store named Yolanda. I asked Yolanda where the line started for purchasing a 42" television. Yolanda looked at me, ignored me, and walked away from me. I asked another young lady who gave me the information I needed. Her name was Bonnie, who reported she was the Marketing supervisor. I reported Yolanda's behavior to Bonnie. Bonnie informed me she definitely take care of it. It seems I cannot escape the disrespect of Wal-Mart employees.

Nevertheless, I spent $1,937.91. I bought a Dell desktop computer, a 19" Samsui LCD TV, a Home Theatre DVD/CD surround system and a 42" Samsung Plasma TV. I bought the service plans for the TVs and computer. The Home Theatre came with a replacement plan. My daughter spent $576.79.

Update: November 19, 2008

I visited this Sam's Club to speak to Mr. Hassna on Monday, November 17, 2008. I was told Mr. Hassna was in a meeting. I left a message for him to contact me. I have not heard from Mr. Hassna. Maybe they are sweeping this up under the rug.

Wal-Mart/Sam's Club employees: What are your feelings about creating a union? When you comment, comment as anonymous to protect your employment.

Update: November 17, 2008

This is the email dialogue between Mr. Hassna and I.

"Phillip Hassna wrote:

Fred, thanks for the time that you spent communicating your service experience on Sat, I do apologize for that experience. I will be contacting you today by phone, I hope that is acceptable for you. I look forward to talking with you today. Again, I do apologize and look forward to hearing your concerns about my manager.

Phil Hassna

From: Fred Nance Jr.

Mr. Hassna:

Thanks for responding. I have a very tight schedule today, hopefully I will be able to answer your call. I have to meet with the Honorable Congressman Danny Davis this morning regarding some of the advisory committees I sit on. I should be done around 11:00 am, then I am off to one of the colleges to meet with the Dean. I hope to hear from you today. Again, Thanks.

Update: November 16, 2008

I hand delivered this letter for Mr. Hassna to Mr. Leo at the Sam's Club store #6489 on November 16, 2008 at approximately 3:10 pm (CST). As I was waiting for Mr. Leo to come to the front of the store to receive the letter, I saw an employee I know. I explained what had happened to me. I was informed that there was a female complaining on Friday, November 14, 2008, about Cynthia being "rude" to her. This female informed Sam's Club staff she was going to call their corporate office about the "rude" treatment she received from Cynthia. Therefore, my experienced with Cynthia is not isolated.

Cynthia's rude and abrasive character and behavior probably spills over into how she treats the employees under her supervision. I can see why Wal-Mart does not want a union for their employees. If there was a union, the employees of Wal-Mart would have a voice speaking for them when a nefarious supervisor has behavior such as described here. I will explore and research this union issue with Wal-Mart and post my results on my blogs for public viewing.

November 15, 2008

Sam’s West Inc., dba Sam’s Club #6489
Mr. Phil Hassna, Sam’s Club #6489 Store Manager
603 River Oaks West
Calumet City, Illinois 60409

Mr. Rob Walton, Chairman of the Board of Directors
Mr. Lee Scott, President & CEO
Wal-Mart Stores, Inc.
702 SW 8th Street
Bentonville, Arkansas 72716-8611

Re: Nefarious Character and Behavior of a Sam’ Club Manager

Mr. Hassna:

I, Fred Nance Jr., entered Sam’s Club #6489 on November 15, 2008 at approximately 5:15 pm (CST) with my wife to purchase items from this store. We wanted to buy steaks, but needed assistance from a butcher. There was no butcher present. An employee informed me the butchers were gone for the day. I sought a supervisor or manager to ask why there was no butcher present to assist customers needing service in their meat department. This started as a simple question, which had a simple, respectful answer. The Sam’s Club manager I encountered had a different agenda. It appears her agenda is to harass, intimidate and threaten consumers/customers.

Seeking an answer to this “complicated” question of “where are the butchers”, I went to the front of the store requesting to speak to a supervisor or manager. A supervisor began to answer my question when she spotted a manager, Cynthia. This supervisor directed my question and inquiry to Cynthia.

I approached Cynthia giving her my business card asking her was she a manager. Rather than answering my question, Cynthia asked me what I needed as she ignored my handing her my business card leaving my hand dangling with the card in it. I informed her there was no butcher present to assist customers in the meat department. I asked this question requesting to understand why there was no butcher present to assist customers and how could I acquire the purchase I wanted.

Cynthia began rudely and nefariously addressing my question and request. I informed Cynthia that she was not going to talk to me in a demeaning way and addressing me in a disrespectful and arrogant manner. I requested to speak to her supervisor. Cynthia told me she was the “boss”. I asked Cynthia for the store manager’s name. Cynthia told me Phil. I asked Cynthia what is Phil last name. Cynthia refused to give me Phil’s last name.

I started writing the dialogue and statements she was making to me on one of my business cards that she refused to accept. Cynthia did not care or want to know who she was talking too. I think anyone having dialogue with someone should know who they are talking too and their audience. If you do not know your audience, you may make grave errors that may cost something.

As I ran out of room on the one business card, I started writing on another one of my business cards. I asked Cynthia to give me the information I requested on the store and its manager on a piece of her paper. Cynthia told me I can write on what I was using. As I was writing, I asked Cynthia for the store manager’s last name again. Cynthia blurted out Phil Hassna, several times in an egregious voice. I asked Cynthia to spell her store manager’s last name. Cynthia refused to spell it for me.

I informed Cynthia that I was going to write a letter to the President & CEO of Sam’s Club/WalMart about her unprofessional character and behavior and post it on my websites. Cynthia told me that if I did not stop talking she would take my Sam’s Club membership and have me escorted from the store. I challenged this statement telling her to do it. Cynthia looked at me and walked away. I acquired the Sam’s Club store manager’s information from a business card that another respectful and concerned employee of Sam’s Club directed me too in the entrance lobby of the store.

As I recalled more information from my encounter with Cynthia, I began writing it on an envelope my wife had in her purse. As my wife and I continued shopping, I asked other Sam’s Club employees if there was another manager in the store. As I explained my dilemma to these employees of Sam’s Club and why I wanted to know was there other managers besides Cynthia in the store, these Sam’s Club employees began telling me about other customer complaints against Cynthia. If this is true, then the management of Sam’s Club #6489 has a total disregard for consumer/customer complaints against Cynthia. Consumers: Is there where you want to shop and spend your hard earned money?

My wife and I spent $185.63 at this Sam’s Club store (Transaction #2197; Store #6489; Register #008 at 5:57 pm). When we got home and I began to take the Sam’s Club groceries from the car, I told my wife I was taking these groceries back to Sam’s Club. I informed my wife that we cannot allow a retail or wholesale store to treat customers as I was treated. I informed my wife we have to make a statement. I returned the groceries to this Sam’s Club at approximately 7:23 pm (CST) and was refunded $154.38 (Transaction #1343; Store #6489; Register #1802). The other groceries my wife had already opened.

Consumers/customers should not shop where they are not respected, especially if management is the one who disrespects you. If management disrespects you, it informs you of what they think about you spending your hard earned money in their store. If it is necessary to shop at a Sam’s Club or WalMart store, find one that has a high or moderate level of integrity, honesty and respect for its consumers/customers.

Store #6489 located in Calumet City does not have a high or moderate level of integrity, honesty and respect for its consumers/customers if they continue to allow people like Cynthia to manage and direct services there.
The Sam’s Club located in Calumet City may not pay attention to this letter. This Sam’s Club may not do anything about consumer/customer complaints. One thing is for sure and can be vested with a degree of certainty (truth); we do not have to spend our money in this store. When a customer finds issues of integrity, honesty and respect lacking in retail and wholesale stores we should alert the public. Public awareness creates and drives consumer/customer power. As consumers/customers we have monetary power. We are not powerless to mega stores like Sam’s Club and WalMart. Consumers/customers can make a difference. Stand up for what you believe. If you do not stand for something, you will fall for anything. I know everyone believes in a degree of honesty, integrity and respect in the workplace and in the retail/wholesale market.

Make no mistake. If Cynthia talks to the consumer/customer as I was talked too, she talks to her subordinates likewise. I will hand deliver a copy of this letter to Mr. Phil Hassna, manager of Sam’s Club store #6489. I will provide a copy to Mr. Hassna by U.S. mail. I will email a copy of this letter to Mr. Hassna. I will provide a copy of this letter to Mr. Walton and Mr. Scott by U.S. mail. Finally, I will post this letter on the blogs below.

Respectfully submitted,

Fred Nance Jr., ABD, MA, CADC, NCRS

cc:

Rob Walton, Chairman of the Board of Directors, Wal-Mart Stores, Inc.
Lee Scott, President & CEO, Wal-Mart Stores, Inc.
http://clickforjusticeandequality2.blogspot.com/
http://click.townhall.com/
http://clickforjusticeandequality.wordpress.com/
http://www.frednance.newsvine.com/

Friday, November 14, 2008

Energy Savers of Orland Park Illinois: Beware Consumers - Company does not honor its warranty services

Update: January 10, 2009

I received a check for $65.00 from John's Pro Tree Service, Inc. today.

Update: December 18, 2008

On December 18, 2008 at approximately 10:30 a.m. Energy Savers representatives repaired the downspout for $65.00. I paid the Energy Savers' representatives $65.00. I faxed the receipt for the $65.00 payment to Energy Savers to John's Pro Tree Service. I talked to John and he stated he will bring the $65.00 reimbursement to me.

Update: November 22, 2008

November 22, 2008

Better Business Bureau
Diana MendezAssistant Manager-Home/Transportation Services

Complaint ID#: 94208140Business Name: Energy Savers Vinyl Windows

Ms. Mendez:

I will address the response of Energy Saver’s paragraph according to how it is marked from the paperwork I received from the Better Business Bureau:

1. Energy Savers’ Response to my complaint: Fred Nance is satisfied with the work that Energy Savers did. Nance Response: The issue is not about whether I am satisfied with the work that was done by Energy Savers. Talking about that: I have screw tips that installers installed that have exposed tips, which could injure someone. These tips should have been “budded” to prevent injury to people. I want the ends of these screws budded.

2. Energy Savers’ Response to my complaint: If John Pro Tree Service damage something and are will to pay for damage what’s the problem. I don’t think John’s Pro Tree Service works for free. Nance Response: John Pro Tree Service stated they would pay for the downspout when it receives a billing statement from me, which I should get from Energy Savers when they make the repairs. I informed Energy Savers’ representative Joe Lipuma that John’s Pro Tree Service would pay for the downspout replacement. Energy Savers and Joe Lipuma decided they were going to ignore my request to fix the downspout, and in fact, deny claims such as downspout and screws that are explicit in their contract for services. See Energy Savers’ service contract stating “…Customer Satisfaction: We at Energy Savers Vinyl Windows value your business. If at any time you are unsatisfied with our service, we would like the opportunity to remedy any issues that you may have. Our main objective is customer satisfaction….” See attached Energy Savers’ contract received for services to my home.

3. Energy Savers’ Response to my complaint: A downspout is very simple…to come out an do assessment it’s just a down spout – if there is a hole in it we do not repair hole we replace the downspout because that’s the correct way to fix it. Nance Response: If the downspout is so simple, why didn’t Energy Savers’ come out and fix it. An assessment is an evaluation, a judgment about something based on an understanding of the situation. An assessment is what any logical business person would do before any repairs or installation of a product. An assessment allows a business to know what is needed for the work. Before Energy Savers did the work on my home Mr. Lipuma did an assessment/evaluation of the property. I never asked Energy Savers to fix the hole in the downspout. I asked them to replace the downspout. I informed Mr. Lipuma that I had a piece of downspout vinyl his installers left that fit the section of drain spout needed. This statement suggests a down spout replacement, not a “hole” fix. See original letter from me, paragraph #4.

4. Energy Savers’ Response to my complaint: We do not piece together down spouts not the correct way to fix it. Nance Response: The downspout mentioned here in paragraph 3 is a full piece of downspout. There is nothing to piece together. It is a perfect fit, with extra length. It is their product.

5. Energy Savers’ Response to my complaint: Our fax machine here is used for ordering and receiving orders only. Nance Response: I have no response.

6. Energy Savers’ Response to my complaint: The cost to replace not repair downspout is 199 labor & material if Mr. Nance think 199 is to much have John’s Pro Tree Service replace it. Nance Response: John’s Pro Tree Service will incur the cost for repair. I hope the cost of this replacement is universal with the pricing of other entities providing similar services.

7. Energy Savers’ Response to my complaint: I would like to have the BBB consider removing this complaint because we have a customer that got damage done by another company may be the complaint should have been to John’s Pro Tree Service if Mr. Nance is looking for a estimate for repair we can send him one. Nance Response: I am not sure what Energy Savers is saying here, but I will attempt to respond. The Better Business Bureau should not remove the complaint from their files because the damage was done by another company. The complaint is on Energy Savers. The complaint is about Energy Savers’ policy on Customer Satisfaction. Energy Savers refused to live up to its policies. John’s Pro Tree Service has always acted with integrity and honesty. John’s Pro Tree Service specializes in tree trims, bush removal, tree cutting, stump removal, etc.

Energy Savers gives a post script to its response. Energy Savers states “isn’t it terrible to have a hit on you’re BBB report over something so Stupid.” Energy Savers also states “My salesman even offered to come out to Mr. Nance’s home and fix it himself but Mr. Nance said he put a bad rap on us in his blog and now the BBB Mr. Nance is on his own don’t call us for anything.” Nance Response: I guess Energy Savers is Stupid. What company would allow their integrity and honesty challenged over an event that they could have so easily rectified? This story tells us that Energy Savers has no integrity and honesty. Energy Savers surely does not honor its “Customer Satisfaction” policy. This is exactly why I posted my complaint on the Internet and with the Better Business Bureau. This statement violates Energy Savers “Customer Satisfaction” policy. Energy Savers should be held to the standards of their company policy. To say, “…don’t call us for anything” violates Energy Savers’ policy.

Posting truth on the Internet is in agreement with the 1st Amendment clause of the United States Constitution, Freedom Speech. Second, if Energy Savers’ salesman offered to come out to “evaluate” and fix the problem, why didn’t he come? Just because I exercised my right to “free speech” does not give Energy Savers the right to violate its company policy. Energy Savers should be prosecuted to full extent of the law. I will post this response on my blogs. I will post this response to the Better Business Bureau on their website in its response section. I will mail this response to Ms. Diana Mendez by Certified Mail to assure its receipt and to assure the Better Business Bureau has a copy of Energy Savers' "Customer Satisfaction" policy.


Respectfully submitted,


Fred Nance Jr.

Update: November 14, 2008

Complaint ID#: 94208140
Business Name: Energy Savers Vinyl Windows

Thank you for contacting the BBB. Your complaint was received by the Bureau on November 10, 2008 and has been assigned case # 94208140 in our files.

Your complaint has been applied to the following business:Energy Savers Vinyl Windows11535 183rd PL Unit 117Orland Park, IL 60467-4901

The case has been reviewed by one of our Complaint Specialists and has now been forwarded to the business for their response. The business is allowed ten days to respond. If we do not receive a response from them after ten days, we will send them a second notification. You will be informed once a response has been received.

As this complaint progresses, you may also consider using BBB alternative dispute resolution services such as binding arbitration. For more details about arbitration, please visit: www.chicago.bbb.org/ADRindex.html

We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. The URL (website address) below will take you directly to this complaint on our website: Complaint Status Page

If the above link does not work for you, please copy and paste this URL into your browser: http://www.chicago.bbb.org/complaint/view/94208140/c/63sxf3

Sincerely,

Diana Mendez

Assistant Manager-Home/Transportation Servicesdmendez@chicago.bbb.org

Update: November 10, 2008

Consumers Beware: Do not do business with this company. This company does not honor its agreements or contracts. This company will get your money and disregard their obligation to their contract.

I called Energy Savers today requesting to speak with the owner. A female answered the phone informing me the owner was not present and she could take a message in his behalf. I left a message with her for the owner. I informed her I had talked to the representative, Joe Lipuma, who sold me $10,000.00 worth of merchandise that I needed someone to come to my home and assess the damage to the down spout attached to my gutters. I informed the young lady that this representative has promised to come to my home several times but has not made it.

I have filed a complaint with the Better Business Bureau of Chicago, 330 North Wabash Ave., Suite 2006, Chicago, Illinois 60611-7621, 312-832-0500 (office), 312-832-9985 (fax), email-info@chicago.bbb.org, website: http://www.chicago.bbb.org/. If you have suffered an injustice from Energy Savers give the Better Business Bureau a call and file a complaint.

Update: November 6, 2008

Energy Savers has not lived up to its warranty services.

Update: November 4, 2008

On October 31, 2008 I personally delivered this statement to Mr. Joe Lipuma. Joe told me he would come out to my home and personally take care of my problem on Monday, November 3, 2008. As of Tuesday, November 4, 2008, Joe has not come to my home. Joe also told me I should take this writing off my blog.

October 31, 2008

Mr. Bill Shaheen, Owner
Energy Savers
11535 West 183rd Place, Suite 117
Orland Park, Illinois 60467-4901

Re: Future home improvement investors should beware of those businesses promoting customer satisfaction and care that neither provide customer satisfaction nor care after they get your money.

Mr. Shaheen:

On or about July 2, 2007 Energy Savers installed windows, soffits, gutters, drains and downspouts on my home. I paid $10,000.00 for this purchase and labor. Energy Savers’ has a clause in their contract stating, “Customer Satisfaction: If at any time you are unsatisfied with our service, we would like the opportunity to remedy any issues that you may have. Our main objective is customer satisfaction….” This is not true. Customer Satisfaction is not the goal of Energy Savers.

On October 24, 2008 Pro Tree Service removed a tree in the backyard of my home. The tree removal employees punched a hole in the downspout of the drain on the North-front side of my home. Pro Tree Service owner John Baio informed me he would pay for the cost of repair.

On October 24, 2008 I called Energy Savers requesting a home visit to assess the repair. I talked to Lucy, who may be the administrative assistant of Energy Savers, informing her of the issue. Lucy called me back on or about October 27, 2008 with a quote from the owner Bill Shaheen, which seemed ridiculous to me without an assessment of damage. Instead of providing home service to assess the repair, Lucy gave me some ridiculous price to fix this hole.

On October 24, 2008 I called Joseph Lipuma, the salesperson of my purchase. I informed him of what I needed. Mr. Lipuma told me to have the tree removal people repair the downspout. I informed Mr. Lipuma this suggestion was inappropriate. I informed Mr. Lipuma his suggestion was absurd. I informed Mr. Lipuma I have a piece of downspout vinyl left by the original installers that would fit the damaged area. I requested he visit my home and assess the damage for repair. Mr. Lipuma made several appointments, but has failed to come to my home to assess the damage.

On October 31, 2008 I called Energy Savers talking to Lucy about this issue again. I asked for the name of the owner of Energy Savers so that I could address this letter appropriately. Lucy told me she could not give me that information.

Energy Savers is located in the township of Orland Park, Illinois. I called the township of Orland Park’s Business and Development to get the business information for Energy Savers since I was being denied access to it by Energy Savers. The Orland Park Business and Development entity states they do not have a fax number on file for this company. This is strange.

What does Energy Savers have to hide? Why would a company deny its customers their owner’s name? I asked Lucy for the fax number to Energy Savers so that I could send this letter to them by fax. Lucy informed me that Energy Savers does not have a fax number. Why would a company hide the fax number information from their customers?

Viewers of my blogs: How many companies do you know that deny you access to their fax numbers? There is something wrong with the business ethics of Energy Savers.

Therefore, I respectfully request a home visit to reasonably assess the damage of my downspout so repairs can be made, paid for, the cost passed on to Pro Tree Removal for payment.

I will drive to the Energy Savers location in Orland Park and hand-deliver this letter.

Respectfully submitted,

Fred Nance Jr.

cc:

Pro Tree Service
http://clickforjusticeandequality2.blogspot.com/
http://click.townhall.com/
http://clickforjusticeandequality.wordpress.com/
http://www.frednance.newsvine.com/

Thursday, November 06, 2008

Obama sweeps to victory as first black president - Yahoo! News

Obama sweeps to victory as first black president - Yahoo! News

What should the conversation be now? Can we mend the relationships of the country? It will take all of us. It will take a bit of humility and wisdom, but it can be done.

Harlem Furniture Faulty Products - Consumers Beware of business ties for warranty service with Conlon & Sons, Stainsafe and Global Care Solutions

Update: November 6, 2008

It appears Global Care Solutions has taken over for the failing and unreliable Stainsafe company. Harlem Furniture's policies, procedures and contractual warranty services for the poor quality furniture sold to its consumers is continuously going against its customer's best interest. I was informed by a service representative of Global Care Solutions that I cannot have a copy of the service policy from which they operate to resolve warranty services. Global Care Solutions' representative informs me I have to get the policy they use from Harlem Furniture. Is there illegal activity here? Why does Global Care Solutions deny it customers a copy of the warranty service used to determine whether they get services or not? I requested my denial of this policy in writing from the representative of Global Care Solutions. I was denied a response letter.

Update: November 3, 2008

On October 31, 2008 Stainsafe's representative Global Care released a document regarding this issue. The states:

Full Item Replacement Authorization, Claim #1568823, Sales Receipt number 1107504XOPW; We are pleased to inform you that a full replacement has been authorized for the following item(s) Chest/SKU - 551221107. We have notified the Roomplace at Harlem that we have authorized you to select merchandise of your choice with a value that is less than or equal to your original purchase price of the above referenced item(s)...Thank you for the opportunity to serve you.

There may be some integrity here. There was no response to the nefarious character and behavior of their representatives who handled this case.

October 27, 2008

Conlon & Sons
Mr. Joe Conlon, President/Owner
700 New York Ave., Suite D
Huntington, New York 11746

Mr. Conlon:

Harlem Furniture contracts with Stainsafe for repair service with its furniture needs. I was informed by your representative that you company, Conlon & Sons, provide services for Stainsafe. Stainsafe has 196 complaints against its organization on www.ripoffreport.com/.

On Friday, October 24, 2008, I was scheduled for a repair appointment for furniture I bought from Harlem Furniture. When I purchased my furniture from Harlem Furniture I bought a warranty with Stainsafe, which utilizes your company to provide repair services. My appointment time frame was 8:00 am to 12:00 pm.

At approximately 10:30 am, I received a call from your representative stating my repair person’s car had broken down and he was at the repair shop to get it fixed. I was told when he got his car fixed he would be coming to my house. I received a call late Friday afternoon, October 24, 2008, from your representative stating my repair person would not be coming out. I waited for your repair person for over 7 hours before I got a call stating he was not coming. I was told I had to re-schedule. I re-scheduled for Monday, October 27, 2008, between the hours of 7:00 am to 10:00 am.

On Monday, October 27, 2008, at approximately 8:15 am I had to make a run out of the neighborhood. I left because your repair person had not showed up and thinking about the wait I had Friday, October 24, 2008, I believed I would get a courtesy call to alert me to when this repair person would come to my house.

At approximately 8:35 am I received a call from your representative stating your repair person was sitting outside my home. I informed your representative I was not at home. Your representative asked me how long will it take for me to get home. I informed your representative I would be home in 30 minutes. I got home at approximately 9:00 am. I called your office and your representative told me I had to re-schedule for another day. Sir, I have a problem with the service I am receiving with your company.

On Friday, October 24, 2008, I waited for 6 hours, all day at home for your service. No one showed up. I did not get upset. I re-scheduled. On Monday, October 27, 2008, your representative told me I did not ask for a call to alert me your repair person was on there way. Sir, I should not have to ask for this call. This is a courtesy call, which I should have received anyway because of Friday, October 24, 2008. I deserved a courtesy call.

On Monday, October 27, 2008, your representative informed me your repair person was stuck in traffic for 2 hours coming to my house. I am not sure where your repair person is traveling from to come to my house, but coming to my house is driving against the traffic, not with the traffic. What I mean there is no traffic coming to my house. All the traffic is going toward downtown Chicago. I live in the opposite direction. Nevertheless, if your repair person was stuck in traffic, I should have received a courtesy call stating so, because I waited as I did on Friday, October 24, 2008, I should have received a courtesy call.

Your representative informs me now I have to make another appointment, and they were very adamant and unconcerned about my service. This is totally unprofessional. On Monday, October 27, 2008, I have spoken to Suelette and Antoinette from your office. I informed Suelette and Antoinette that I would write this letter, sending a copy to Harlem Furniture, posting it on my blogs and posting it on www.ripoffreport.com/.

From viewing www.ripoffreport.com/, it appears it is 196 complaints against Stainsafe. Stainsafe employs your company to repair the items it contracts for with various furniture stores. Sir, how does your company fair with www.ripoffreport.com/?

Sir, I want service today, Monday, October 27, 2008. I have asked to speak to a supervisor. I have been told your supervisor is Linda. I have been repeatedly told that Linda is not available. The last response I received from your representative about speaking to Linda is that she is in a meeting. I would like to receive a call about my issue. Please respond.

Respectfully submitted,

Fred Nance Jr.

cc:

http://clickforjusticeandequality2.blogspot.com/
http://click.townhall.com/
http://clickforjusticeandequality.wordpress.com/
http://frednance.newsvine.com/

Sunday, November 02, 2008

The Dynamic Response Group, Inc. & American Express Account: Beware of automated purchases

November 2, 2008

American Express Credit Card Account
Customer Service Department
P.O. Box 981532
El Paso, Texas 79998-1532

Re: Account Ending In – xxxxx

In September of 2008 I called RIDDEX to order their RIDDEX Plus product. The order process took place by phone, talking to an automated voice. During the order process, the call was cut off before I finalized my order. The cut-off was abrupt leading me to believe something was wrong. I called the RIDDEX number back, hoping to talk to a live person. I got automation again. Therefore, I immediately called AMEX to stop payment because I had entered my card number over the phone to an automated voice. I was informed by an AMEX representative that I had to wait until the charge was posted on my account before I could challenge it.

On or about October 3, 2008 I received the product for which I wanted AMEX to cancel payment. Upon receipt of this product by mail, I called RIDDEX Plus talking to a supervisor named Margaret. Margaret told me to take it to my local post office and send it back to them. I immediately took it back to the South Holland Post Office, giving it to one of the postal representative, instructing them to send it back to the sender. I made a photo copy of the shipping receipt before I took the package back to the post office. I did not get a receipt for returning it because I did not get a receipt to receive it. I left the package, the post office and went home.

On or about October 3, 2008 I talked to Amy, an AMEX representative, about this issue stating I was disconnected before the transaction was completed with RIDDEX. Amy opened case number HU40661. I informed Amy I received the product through the mail on or about October 3, 2008 and returned it to the Post Office without opening it.

On or about October 14, 2008 I talked to Andrea, another RIDDEX Plus representative. Andrea asked me did I have a receipt with a tracking number for their package that I took back to the post office. I informed Andrea that I do not have a receipt or a tracking number because I took their package and returned it to the post office telling the postal representative to send it back to the sender. After talking to Andrea, I did some research on RIDDEX Plus. I found out the corporate name for RIDDEX Plus is The Dynamic Response Group, Inc. Melissa K. Rice is the CEO, and that Kevin Sepe is the President. The Dynamic Response Group, Inc. is located at 4770 Biscayne Blvd., Suite 780, Miami Florida 33137. I called 212-614-4203 and talked Julicia Brooks about this issue. I was directed to a supervisor named Ivan who informed me he would submit a research request to Marcella a supervisor. I was told to fax the shipping receipt I had to them. I faxed a copy of the shipping receipt and the notes I took to Ivan at 972-407-3750 (fax number given to me by Ivan).

On or about October 14, 2008 I called the corporate office of The Dynamic Response Group, Inc. at 305-576-6889 seeking to talk to Ms. Melissa Rice, CEO and/or Mr. Kevin Sepe, President. I talked to Ms. Luz who requested I fax my shipping receipt to her. I fax my shipping receipt to Ms Luz at 305-576-6997. Ms. Luz assured me she would track the receipt of the package I sent back to them (shipping receipt, notes attached).

I received correspondence from AMEX dated October 4, 2008 with dispute reference number HU40661 from H. Figueroa Customer Service Supervisor stating in part, “…Thank you for contacting us regarding a charge(s) on your account. We have referred your inquiry regarding RIDDEX to one of our Customer Care Professionals for review. In the meantime, we have suspended the amount of $115.50 on your account which can be seen on an upcoming statement….” I received correspondence from AMEX dated October 8, 2008 with dispute reference number HU40661 from H. Figueroa, Customer Service Supervisor stating in part, “…We are writing regarding your inquiry about the charge(s) from Riddex. We have determined that we need some additional information from you to continue our investigation. What we need to proceed, in order for us to proceed on your behalf, we need you to provide us with: a copy of the Return/Postal Receipt relating to this inquiry….” I did not answer this correspondence.

I received correspondence on October 27, 2008 from AMEX dated October 24, 2008 from H. Figueroa Customer Service Supervisor stating in part, “…As you know, we have been investigating your claim with RIDDEX. During this time we suspended the disputed amount of $115.50. Our investigation is now complete and we have received credit for $67.65….” I immediately called AMEX requesting the full credit. I was told by an AMEX representative that an additional $29.95 was credited to my account. I asked the representative, where is the rest of the credit? The AMEX representative informed me they would continue investigating.

On November 1, 2008 I received correspondence from H. Figueroa Customer Service Supervisor dated October 28, 2008 stating in part, “…We are writing regarding your inquiry about the charge(s) from RIDDEX. We have determined that we need some additional information from you to continue our investigation. What we need to proceed, in order for us to proceed on your behalf, we need you to provide us with a signed, detailed letter describing the events surrounding your claim, including the exact amount of credit you are requesting. Steps we have taken, we have temporarily suspended the amount of $17.90 from the balance during the period of our investigation, which will reflect on your upcoming statement….” The correspondence dated October 28, 2008 has a different dispute reference number on it, which is HY64016.

This is the detailed letter requested by AMEX. First, why is the dispute reference number different? Second, I request the full credit amount to my account of $115.50, which $97.60 has been credited to my account according to correspondence dated October 22, 2008 for $67.65, and a statement from an AMEX representative on October 27, 2008 stating my account was credited for $29.95. I expect the balance of $17.90 be credited to my account. In addition, I request a correspondence from AMEX stating the full amount of $115.50 was credited to my account.

Respectfully submitted,

Fred Nance Jr.

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Thursday, October 23, 2008

IDOC Roger Walker & Deanne Benos: Request for rational basis on adverse employment action

Update: December 9, 2008

Federal authorities arrested Illinois Gov. Rod Blagojevich Tuesday on charges that he brazenly conspired to sell or trade the U.S. Senate seat left vacant by President-elect Barack Obama to the highest bidder.Blagojevich also was charged with illegally threatening to withhold state assistance to Tribune Co., the owner of the Chicago Tribune, in the sale of Wrigley Field, according to a federal criminal complaint. In return for state assistance, Blagojevich allegedly wanted members of the paper's editorial board who had been critical of him fired.

A 76-page FBI affidavit said the 51-year-old Democratic governor was intercepted on court-authorized wiretaps over the last month conspiring to sell or trade the vacant Senate seat for personal benefits for himself and his wife, Patti.

Otherwise, Blagojevich considered appointing himself. The affidavit said that as late as Nov. 3, he told his deputy governor that if "they're not going to offer me anything of value I might as well take it."

I have been writing to Federal and Illinois Government officials in Illinois for the last 2 years about alleged corruption in Governor Blagojevich’s office. I wrote President-elect Obama when he was an Illinois Senator. When I worked at Sheridan Correctional Center as a clinical supervisory counselor I suggested corruption in the Governor’s office and Sheridan Correctional Center when AFSCME Union Local 31 conducted a strike at Sheridan Correctional Center on June 6, 2006. I suggested corruption in the Governor’s office with the contract given to West Care Foundation, Inc. at Sheridan Correctional Center to provide counseling services to the inmates. West Care Foundation, Inc. is based in Las Vegas, Nevada. My employment at Sheridan Correctional Center was terminated on or about May 15, 2008. I was a supervisor. When Warden Michael Rothwell took my security clearance on or about May 15, 2008 he did not give me a reason. I wrote Illinois Department of Corrections’ Director Roger Walker, who has not answered my letter to give me a reason why they took my security clearance. Read my writings regarding the indifferent and disparate treatment, and racism at Sheridan Correctional Center on my blog at http://clickforjusticeandequality.blogspot.com/ and on President-elect Obama’s website. I am posting this comment on my blogs at http://clickforjusticeandequality.wordpress.com/, www.frednance.newsvine.com/ and http://click.townhall.com/, and on President-elect Obama’s website.

I want to suggest a conspiracy between Governor Blagojevich, AFSCME Union Local 31 and the Illinois Department of Corrections to force Gateway Foundation, Inc. (Gateway) to give up their contractual agreement to provide counseling services at Sheridan Correctional Center (Sheridan) when they allowed the strike of June 6, 2006 at Sheridan to prevent Gateway employees from crossing the picket lines. This conspiracy may involve Governor Blagojevich, Deanne Buenos, Roger Walker, Michael Rothwell and officials of AFSCME Union Local 31. This conspiracy paved the way for West Care Foundation, Inc., which may be in bed with this conspiracy. Follow the money. West Care Foundation, Inc. may have bought this contractual agreement from Governor Blagojevich and his government officials. This is what I am asking the FBI to investigate.


Update: October 23, 2008

Illinois Department of Corrections Director Roger E. Walker Jr. and Assistant Director Deanne E. Benos has not responded. In addition, I posted this statement due to the recent Toolkit release.

10/23/2008: New Toolkit on Law Enforcement Role in Prisoner Reentry: Four Agencies Selected as "Learning Sites" with Justice Department Grant Reentry Policy Council

How can reentry work with entities like Illinois' Sheridan Project, which operates out of Illinois' Sheridan Correctional Center? Read my articles on the blatant racism, indifferent treatment and discriminatory practices by Sheridan Correctional Center and WestCare Foundation, Inc. WestCare provides the substance abuse counseling services at Sheridan Correctional Center.

On October 23, 2008 I was informed from a reliable source that Melinda Gubbels was the supervisor in Building 23 at Sheridan Correctional Center. Melinda Gubbels, who is a white female, filed false charges with WestCare against Fred Nance Jr. for sexual harassment in November of 2007. WestCare determined the charges by Ms. Gubbels were unfounded. When it was time for Ms. Gubbels to face Mr. Nance with her accusations she called off sick from work. Nevertheless, WestCare "rewards" racism, indifferent treatment, prejudice and discrimination by promoting a person like Ms. Gubbels who WestCare "knows" filed false charges against a fellow employee.

WestCare terminated Nance on or about May 13, 2008 because Warden Michael Rothwell of Sheridan Correctional Center took Nance's security clearance without giving Nance reason for the action. WestCare and Warden Rothwell terminated Nance because he complained about blatant racism, indifferent treatment and discrimination. Nance's informer also told him that Sheridan Corrrectional Center and WestCare have recently put 2 other black females employees of WestCare Foundation Inc. out of Sheridan Correctional Center. One of the females' name is Rose. I will provide additional information on this when I receive it.

Don't be mistaken. Recidivism will continue as long as you have blatant racism, indifferent treatment and discrimination polarizing our society. Sheridan Correctional Center and WestCare Foundation, Inc. are following in the footsteps of President and Vice Presidential candidates McCain and Palin. From the demonstration portrayed on National television by the McCain/Palin Presidential ticket, anyone can see they practice and proclaim separatism and divisiveness of the races. All you have to do is open your eyes. Many in this country are afraid to open their eyes, and this is why racial prejudice, indifferent treatment and discrimination exist.

Update: October 1, 2008

There has not been a response from Illinois Department of Corrections Director Roger E. Walker Jr. and Assistant Director Deanne E. Benos.

Update: September 5, 2008

I have not received any response to the letter below sent to Mr. Roger E. Walker Jr. and Ms. Deanne E. Benos regarding the indifferent treatment and discriminatory practices of Warden Michael Rothwell at Sheridan Correctional Center taking my security clearance and not giving any reasoning behind his actions. In addition to this dilemma, while working at Sheridan Correctional Center my car was a victim of a hit-and-run accident.

I filed all the necessary paperwork with the State of Illinois' Court of Claims, Case #07CC3511. Commissioner David Neal of 116 N. Chicago Street, Suite 602, Joliet Illinois was assigned the case to adjudicate it. On September 5, 2008 I received a call from the Illinois Attorney General Office, specifically, Mr. Robert Sklamberg stated that his client "Sheridan Correctional Center" is denying fault. My car was parked in Sheridan Correctional Center's parking lot when it was hit. I had to pay $567.26 for the damages to my car.

Update: August 21, 2008

We know there is very little integrity and honesty in the office of Illinois Governor Rod R. Blagojevich's office. Therefore, we can assume there will be no integrity and honesty in the Illinois Department of Corrections. I have not received a response from Mr. Roger E. Walker Jr. or Ms. Deanne E. Benos regarding the lockout of Fred Nance Jr. from Sheridan Correctional Center.

Is there any integrity or honesty in the Office of the Illinois Department of Corrections? How can the Sheridan Project at Sheridan Correctional Center promote a reduction in recidivism when this reduction is, in part, an act of integrity and honesty? If there is no integrity and honesty within the ranks of the Illinois Department of Corrections, then reducing recidivism is non-existent.

Therefore, it may be safe to deduce that coupled with Illinois Governor Rod R. Blagojevich's budget cuts of "aftercare" substance abuse programs, recidivism will produce continued job security for the employees of the Illinois Department of Corrections. Governor Blagojevich cut 50% or more from "aftercare" programs in Illinois causing massive layoffs and closing of programs needed to reduce recidivism, which provided the continuity of care needed for substance abuse services to inmates exiting prisons in Illinois.

Governor Blagojevich may have cut services at Sheridan Correctional Center by 10%. Governor Blagojevich's massive budget cuts did not include the Illinois Department of Corrections. Governor Blagojevich's budget cuts did affect the lives of 52 Women and children of Safe Haven's residential program who were put out of their residents and shipped to homeless shelters around the Chicago area.

Haymarket, a leading entity of substance abuse treatment has closed its detox program. Haymarket may have layoffs of 120 staff. These are some examples of how Governor Blagojevich's budget cuts are rippling through human/social services in Illinois and the "aftercare" substance abuse programs, which are a major part of reducing recidivism. There is no integrity and honesty in Illinois Governor Blagojevich's budget cuts and the Illinois Department of Corrections.

July 30, 2008

Illinois Department of Corrections
Mr. Roger E. Walker Jr., Director
1301 Concordia Court
Springfield, Illinois 62794-9277

Illinois Department of Corrections
Ms. Deanne E. Benos, Assistant Director
1301 Concordia Court
Springfield, Illinois 62794-9277

James R. Thompson Center
100 West Randolph Street
Chicago, Illinois 60601

CERTIFIED MAIL

Mr. Walker:

The Illinois Department of Corrections has not offered a rational basis for locking out Fred Nance Jr., which was an adverse employment action on or about May 14, 2008. On May 1, 2006 I began working at Sheridan Correctional Center (Sheridan) as a counselor III for Gateway Foundation, Inc. (Gateway) On or about November 1, 2006, Gateway relinquished their counseling contract with the State of Illinois at Sheridan.

On or about November 1, 2006, WestCare Foundation, Inc. (WestCare) began providing counseling services at Sheridan. On Mother’s Day, May 12, 2008, Mr. Stanley Brooks, WestCare Director, called me while I was having dinner with my mother stating Warden Michael Rothwell had locked me out of Sheridan. I asked Mr. Brooks if Warden Rothwell gave a reason for the lockout. Mr. Brooks informed me he was not given a reason for the lockout.

On or about May 15, 2008 I received a letter from WestCare dated May 14, 2008 stating, in part, “…Please let this letter serve as a notification that your employment with WestCare is being terminated, effective May 14, 2008, due to the determination of the Illinois Department of Corrections to issue an Administrative Lockout of your security clearance at Sheridan Correctional Facility. As you are aware, it is a requirement of employment that you maintain an active security clearance to enter the facility….” (WestCare letter attached)

Sir, please provide a basis and cause, along with supporting documentation, for the Administrative Lockout of the security clearance for Fred Nance Jr.

Respectfully submitted,

Fred L Nance Jr.

cc:

Equal Employment Opportunity Commission
http://clickforjusticeandequality.blogspot.com/
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http://www.frednance.newsvine.com/
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Monday, October 20, 2008

Joseph & Stephens Associates: Debt collection company refusing to discuss an account and starting litigation

Update: April 21, 2009

The State of Georgia has decided not to prosecute fraud. What type of government is this that allows fraud to be perpetrated? The Government of Georgia has given this company a license to fraud. I received this letter dated February 27, 2009:

State of Georgia
Governor's Office of Consumer Affairs
2 Martin Luther King, Jr., Drive, SE, Suite 356
Atlanta, Georgia 30334-4600
404-651-8600

RE: Reference File Number 230366

"...Thank you for sending us the information regarding your complaint against Joseph & Stephens Associates. As we do not have jurisdiction in matters of this nature beyond a facilitation process, and as this process has taken place, we are closing the file...Although we cannot take further action on your behalf at this point, we are retaining your complaint in our files for future reference..."

Sincerely,

Faye Allen
Customer Service Representative

Update: January 10, 2009

On January 10, 2009 I received correspondence from the State of Georgia, Governor's Office of Consumer Affairs. The letter states in part

"...Our office has received the enclosed complaint from Mr. Fred L. Nance Jr. regarding your debt collection practices for an account numbered xxxxxxxxx9116 indicating Bank of America as the original creditor. The consumer is alleging harassment and/or inappropriate communications from your company, and particularly that you are not contacting the correct party...

The Georgia Governor's Office of Consumer Affairs enforces the Fair Business Practices Act...which prohibits unfair and deceptive practices in the context of consumer transactions. Our enforcement powers allow us to conduct civil or criminal investigations, issue subpoenas, assess civil penalties up to $2,000 per day for violations, and pursue violators in court...

This letter serves as notice that a violation of the Fair Debt Collection Practices Act...is also a violation of the Georgia Fair Business Practices Act...

Please also review your records and provide to this office a written response to the specific allegations of this consumer within ten business days. If the matter has been resolved, state the precise manner in which it was resolved...."

October 20, 2008

Joseph & Stephens Associates
5150 Stilesboro Road, Suite 610
Kennesaw, Georgia 30152

Re: Bank of America 4673671189116

Joseph & Stephens Associates:

Please be advised: During the first week of October 2008, Mr. Steve Larrimore called me threatening and intimidating me and my family with litigation regarding this account. Mr. Larrimore informed me he had reason to believe I owed a debt for this account. I informed Mr. Larrimore I did not have nor have I ever had an account with the Bank of America. I asked Mr. Larrimore to give me some details about this debt, and why he believed I owed this debt. Mr. Larrimore refused to elaborate on the account, stating since I did not want to take ownership of the debt he would start litigation against me. I informed Mr. Larrimore since he was not going to discuss this alleged debt with me, that he should call me anymore. Mr. Larrimore informed me I would be receiving litigation paperwork in the mail at the end of October 2008.

On or about October 14, 2008 I received a letter of settlement on this account suggesting I owed a current amount of $4,838.38. The letter states a settlement offer of $3,139.04 with a settlement date of October 24, 2008. On or about October 16, 2008 my daughter received the same letter at her address. I do not live with my daughter. On October 20, 2008 I called and left a message for Mr. Larrimore. Mr. Larrimore returned my call and refused to give me any information on this account, which he is charging me with being delinquent. Mr. Larrimore informed me that since I did not take ownership the litigation proceedings have gone forward against me.

Wherefore the foregoing, if I receive any litigation papers in the mail or by any other means of delivery I will proceed with a counterclaim stating threats, intimidation and defamation of character to start. I will be seeking damages for legal fees, court costs and any and all other remedies the court of jurisdiction deems necessary and appropriate for the willful, nefarious and deliberate acts complained.

Respectfully submitted,

Fred Nance Jr.

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